Delivery & Shipping
Delivery Service – Pakistan
We aim to make your shopping experience seamless and convenient by offering fast and reliable delivery services across Pakistan.
Delivery Time:
- Standard delivery typically takes 3-5 business days from the date of order confirmation.
- For remote areas, delivery may take up to 7 business days.
Delivery Charges:
- A flat delivery fee is applied to orders under a specified amount (e.g., PKR 2,000).
- Orders above the specified amount may qualify for free delivery.
Cash on Delivery (COD):
- COD is available nationwide for eligible products, making your shopping experience even more convenient.
- A small COD fee may apply depending on your location.
Delivery Process:
- Once your order is dispatched, you will receive a confirmation email or SMS with tracking details.
Delivery Service – International
We proudly deliver Rosa Store products to customers worldwide, ensuring you can enjoy our exclusive designs no matter where you are.
Delivery Time:
- International orders typically take 7-14 business days, depending on the destination and customs clearance.
- Some regions may experience additional delays due to local regulations.
Delivery Charges:
- Shipping costs vary based on the destination and the weight of the order.
- The exact charges will be calculated at checkout.
Custom Duties & Taxes:
- Customers are responsible for any applicable customs duties, taxes, or additional fees imposed by their country’s regulations.
- We recommend checking with your local customs office for more information.
Payment Options:
- Prepayment is required for all international orders, ensuring a smooth and hassle-free transaction.
Delivery Process:
- You will receive an email with tracking information once your order is shipped.
Delayed Order / Missing Order
While we strive for timely deliveries, unforeseen circumstances may sometimes cause delays or missing shipments.
Delayed Orders:
- If your order has not arrived within the expected delivery time, please contact our customer care team with your order number.
- Our team will investigate the issue and provide an update within 2 business days.
Missing Orders:
- If your order is marked as delivered but you have not received it, report the issue to us immediately.
- We will coordinate with the delivery service to locate your package.
- If the package cannot be recovered, we will offer a replacement or refund, depending on the situation.
How to Report:
- Reach out via our customer care email or helpline, providing your order number and details about the issue.
Track My Order
We’ve made it easy for you to stay updated on the status of your order at every step.
Tracking Process:
- Once your order is shipped, you will receive a tracking number via email or SMS.
- Use this tracking number to monitor your shipment through our Track My Order portal on the website.
- Alternatively, you can contact customer care for assistance with tracking.
Real-Time Updates:
- The tracking portal provides real-time updates on your order’s location and estimated delivery date.
Troubleshooting Tracking Issues:
- If your tracking information is unavailable or inaccurate, please contact us, and we will resolve the issue promptly.