Customer Care
Orders
At Rosa Store, we strive to make your shopping experience smooth and hassle-free. Here’s what you need to know about placing and managing your orders:
Placing an Order:
- Browse our collection, add your desired items to the cart, and proceed to checkout. Provide accurate details to ensure seamless processing.
Order Confirmation:
- Once your order is placed, you will receive an email confirmation with the order summary and tracking details.
Order Modifications:
- If you wish to modify or cancel your order, please contact our customer care team within 24 hours of placing the order.
Payment Options:
- We accept a variety of payment methods, including credit/debit cards, bank transfers, and cash on delivery (where applicable).
Return & Exchange
We understand that sometimes a purchase may not meet your expectations. That’s why we offer a convenient return and exchange policy:
Eligibility:
- Items can be returned or exchanged within 14 days of purchase, provided they are unworn, unwashed, and in their original condition with tags intact.
Non-Returnable Items:
- Customized or sale items are not eligible for return or exchange unless there’s a manufacturing defect.
Process:
- To initiate a return or exchange, contact our customer support team with your order details. You will receive instructions on how to proceed.
Refund Policy:
- Refunds for returned items will be processed within 7-10 business days after we receive and inspect the items. Refunds will be issued in the original payment method or store credit, depending on your preference.
Delivery & Shipping
Rosa Store is committed to delivering your orders promptly and securely. Below are the details about our delivery and shipping services:
Shipping Options:
- We offer standard and express shipping options. The availability of these options will vary depending on your location.
Delivery Time:
- Standard delivery takes 3-5 business days within Pakistan, while international delivery may take 7-14 business days, depending on the destination.
Shipping Charges:
- Shipping charges are calculated at checkout based on your location and order value. Orders above a certain amount may qualify for free shipping.
Tracking:
- Once your order is dispatched, you will receive a tracking link to monitor its status.
Delivery Issues:
- Once your order is dispatched, you will receive a tIf you experience any delays or issues with your delivery, please contact our support team for assistance.racking link to monitor its status.