Customer Care

    Orders

    At Rosa Store, we strive to make your shopping experience smooth and hassle-free. Here’s what you need to know about placing and managing your orders:

    Placing an Order:

    • Browse our collection, add your desired items to the cart, and proceed to checkout. Provide accurate details to ensure seamless processing.

    Order Confirmation:

    • Once your order is placed, you will receive an email confirmation with the order summary and tracking details.

    Order Modifications:

    • If you wish to modify or cancel your order, please contact our customer care team within 24 hours of placing the order.

    Payment Options:

    • We accept a variety of payment methods, including credit/debit cards, bank transfers, and cash on delivery (where applicable).

    Return & Exchange

    We understand that sometimes a purchase may not meet your expectations. That’s why we offer a convenient return and exchange policy:

    Eligibility:

    • Items can be returned or exchanged within 14 days of purchase, provided they are unworn, unwashed, and in their original condition with tags intact.

    Non-Returnable Items:

    • Customized or sale items are not eligible for return or exchange unless there’s a manufacturing defect.

    Process:

    • To initiate a return or exchange, contact our customer support team with your order details. You will receive instructions on how to proceed.

    Refund Policy:

    • Refunds for returned items will be processed within 7-10 business days after we receive and inspect the items. Refunds will be issued in the original payment method or store credit, depending on your preference.

    Delivery & Shipping

    Rosa Store is committed to delivering your orders promptly and securely. Below are the details about our delivery and shipping services:

    Shipping Options:

    • We offer standard and express shipping options. The availability of these options will vary depending on your location.

    Delivery Time:

    • Standard delivery takes 3-5 business days within Pakistan, while international delivery may take 7-14 business days, depending on the destination.

    Shipping Charges:

    • Shipping charges are calculated at checkout based on your location and order value. Orders above a certain amount may qualify for free shipping.

    Tracking:

    • Once your order is dispatched, you will receive a tracking link to monitor its status.

    Delivery Issues:

    • Once your order is dispatched, you will receive a tIf you experience any delays or issues with your delivery, please contact our support team for assistance.racking link to monitor its status.